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SUMMARY

Category Management, Retail operations, business development, and account management professional with 4+ years of experience, driving revenue growth, and coordinating cross-functional initiatives in dynamic retail, e-commerce, and client- focused environments. Experienced in analyzing business performance, maintaining operational excellence, managing operations across B2B and B2C channels, coordinating projects, and collaborating with merchandising, marketing, operations, and external partners to achieve business objectives. Skilled in KPI reporting, sales strategy, inventory management, vendor coordination, account management, process improvement, and data-driven decision making. Native Mandarin speaker, fluent in English

EXPERIENCE

Selling Supervisor
Ralph Lauren
Mar. 2026 - Present
Pooler. GA

  • Monitored and analyzed business performance metrics, including conversion, UPT, AVT, and sales trends, to identify operational improvements and execute business strategies, contributing to the team exceeding sales targets by 5%

  • Managed key customer relationships through personalized outreach, email campaigns, and follow-up communication, expanding the store’s client portfolio by 300+ customers within three months and increasing clienteling sales by 7.6 percentage points while strengthening long-term customer loyalty

  • Led product knowledge and customer engagement training while partnering with store leadership to execute seasonal merchandising strategies and maintain consistent brand standards across the sales floor

  • Partnered with store leadership to coach associates, optimize sales execution, and improve operational efficiency through ongoing performance analysis and development planning

Store Manager
Green Mix
Feb. 2025 - Jan. 2026
Savannah, GA

  • Managed daily business operations while analyzing sales performance, customer trends, and operational KPI to identify revenue opportunities, improving sales productivity by 12%

  • Managed relationships with 15+ suppliers and vendors, overseeing inventory planning, replenishment processes, and product availability while maintaining 98% inventory accuracy and supporting seasonal assortment launches

  • Executed visual merchandising, promotional campaigns, and in-store marketing initiatives, increasing customer traffic by 18% and contributing to a 15% sales increase over three months

  • Recruit, train, and mentor a team of employees, fostering a positive work culture and motivating team members to achieve performance goals

E-commerce Operations Manager
Harsh and Cruel
Feb. 2022 - Aug. 2023
Wuhan, China

  • Developed annual e-commerce channel strategies and category growth plans, managing sales targets, budgets, and gross margin goals across B2B digital commerce channels; drove 25% YoY revenue growth through strategic planning and execution
    Optimized marketplace operations by improving storefront structure, marketing strategies, and customer experience initiatives; increased CTR by 21% and improved key performance metrics including traffic, conversion rate, and AOV

  • Established product assortment planning frameworks by analyzing category performance, pricing tiers, market trends, and customer demand; managed 200+ product listings and optimized product lifecycle strategies to maximize sales opportunities

  • Leveraged platform analytics and customer insights to identify growth opportunities; executed 10+ campaigns, consistently delivering and exceeding sales and GMV targets

  • Led cross-functional e-commerce execution with merchandising, marketing, and operations teams; supervised a 6-member team to deliver product launches, campaign execution, and channel growth initiatives

SKILLS

Software Skills

  • Microsoft Excel, Word, PowerPoint; TikTok One Creative Suite, Salesforce, Tableau, Data Studio; Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Premiere Pro, Adobe Media Encoder, Figma
     

Industry-Relevant Skills

  • Retail operations, Account Management, Client Development, Relationship Management, Client Engagement, Sales Support, Conversion Optimization, KPI Tracking, Market Research, Consumer Insights, Digital Marketing Strategy, Campaign Performance Analysis, Performance Reporting, Data Analysis, Customer Retention, Business Development, Supply Chain

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